New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407524 | Borders NHS Board | clinical treatment / diagnosis | July 2015 | |
| 201407590 | A Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2015 |
| 201407669 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | July 2015 |
| 201500001 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201300177 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | June 2015 |
| 201300851 | South Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | June 2015 |
| 201300983 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | June 2015 |
| 201301661 | Scottish Natural Heritage | handling of application | Not upheld, no recommendations | June 2015 |
| 201302427 | Crown Office and Procurator Fiscal Service | policy/administration | Some upheld, recommendations | June 2015 |
| 201303151 | Business Stream | Charging method / calculation | Upheld, recommendations | June 2015 |