New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407030 | Glasgow City Council | Complaints handling (incl Social Work complaints procedures) | Not upheld, no recommendations | June 2015 |
| 201407313 | Tollcross Housing Association Ltd | repairs and maintenance | Upheld, recommendations | June 2015 |
| 201205171 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2015 |
| 201300089 | Angus Council | hall letting, indoor facilities, libraries, museums etc | Not upheld, no recommendations | May 2015 |
| 201300513 | Argyll and Bute Council | zoning of local authorities, planning blight, flood prevention | Upheld, recommendations | May 2015 |
| 201304171 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2015 |
| 201304359 | West Lothian Council | mental health issues | Some upheld, recommendations | May 2015 |
| 201304380 | University of Glasgow | special needs - assessment and provision | Upheld, recommendations | May 2015 |
| 201304829 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305105 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |