New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405550 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2015 |
| 201405577 | Crown Office and Procurator Fiscal Service | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405581 | Business Stream | policy/administration | Some upheld, recommendations | May 2015 |
| 201405649 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2015 |
| 201405773 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | May 2015 |
| 201405826 | Inverclyde Council | factual error in decision-making | Not upheld, no recommendations | May 2015 |
| 201405905 | Scottish Prison Service | policy/administration | Some upheld, recommendations | May 2015 |
| 201405924 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406009 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2015 |
| 201406161 | The City of Edinburgh Council | repairs and maintenance | Resolved, no recommendations | May 2015 |