New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304150 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2015
201304406 South Lanarkshire Council building standards Not upheld, no recommendations April 2015
201304880 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015
201305032 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305092 Falkirk Council local housing allowance and council tax benefit Upheld, recommendations April 2015
201305188 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305212 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305243 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, no recommendations April 2015
201305403 Aberdeenshire Council maintenance and repair of roads Not upheld, no recommendations April 2015
201305445 North Lanarkshire Council advertisement of proposals: notification and hearing of objections Some upheld, action taken by body to remedy, no recommendations April 2015