New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402564 North Lanarkshire Council handling of application (complaints by opponents) Upheld, recommendations April 2015
201402950 East Dunbartonshire Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations April 2015
201402976 West Dunbartonshire Council repairs and maintenance Not upheld, no recommendations April 2015
201403008 Renfrewshire Council local housing allowance and council tax benefit Some upheld, recommendations April 2015
201403381 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2015
201403409 Glasgow City Council policy/administration Some upheld, recommendations April 2015
201403471 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2015
201403639 A Medical Practice in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2015
201403666 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015
201403702 Glasgow City Council policy/administration Upheld, recommendations April 2015