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Case ref:201402950
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Date:April 2015
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Body:East Dunbartonshire Council
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Sector:Local Government
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Outcome:Not upheld, no recommendations
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Subject:complaints handling (incl social work complaints procedures)
Summary
Mrs C complained that the council rejected a new complaint following a complaints review panel. We found that the council had considered her complaint and had decided, as they were entitled to, that Mrs C was raising the same or similar points as had already been dealt with. In light of this, we did not uphold Mrs C's complaint.