New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305951 Scottish Prison Service personal property March 2015
201306155 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201400007 Scottish Prison Service personal property Upheld, recommendations March 2015
201400049 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2015
201400052 Scottish Prison Service hygiene March 2015
201400430 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2015
201400984 East Lothian Council council tax Resolved, no recommendations March 2015
201401042 New College Lanarkshire special needs - assessment and provision Some upheld, recommendations March 2015
201401181 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015
201401361 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations March 2015