New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402199 The City of Edinburgh Council noise pollution Not upheld, no recommendations February 2015
201402304 Lanarkshire NHS Board policy / administration Upheld, recommendations February 2015
201402386 Scottish Prison Service progression February 2015
201402416 East Kilbride and District Housing Association Ltd rent and/or service charges Upheld, action taken by body to remedy, no recommendations February 2015
201402605 Dumfries and Galloway Council policy/administration Some upheld, recommendations February 2015
201402719 Glasgow City Council policy/administration Not upheld, no recommendations February 2015
201402725 Falkirk Council nursery and pre-school Not upheld, recommendations February 2015
201402729 South Ayrshire Council repairs and maintenance Not upheld, recommendations February 2015
201402731 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2015
201403201 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015