New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304311 | Grampian NHS Board | Clinical treatment/diagnosis | Not upheld, no recommendations | September 2014 |
| 201304348 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304522 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2014 |
| 201304590 | NHS 24 | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304723 | River Clyde Homes | terminations of tenancy | Upheld, recommendations | September 2014 |
| 201304746 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304808 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304811 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304812 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201304884 | Scottish Water | sewer flooding - internal | Not upheld, no recommendations | September 2014 |