Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201306050 Scottish Prison Service bullying/victimisation Not upheld, no recommendations August 2014
201306093 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2014
201306095 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2014
201306203 The City of Edinburgh Council statutory notices Not upheld, no recommendations August 2014
201306208 Clyde Valley Housing Association Ltd communication, staff attitude, dignity and confidentiality Not upheld, no recommendations August 2014
201400113 Glasgow City Council refuse collection & bins Upheld, recommendations August 2014
201400126 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201400336 Knowes Housing Association Ltd repairs and maintenance Not upheld, no recommendations August 2014
201400340 Scottish Prison Service policy/administration Upheld, recommendations August 2014
201400370 Dumfries and Galloway NHS Board complaints handling Upheld, recommendations August 2014