New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304037 The City of Edinburgh Council statutory notices Resolved, no recommendations March 2014
201304078 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis No decision reached March 2014
201304161 Business Stream meter reading Not upheld, no recommendations March 2014
201200392 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201571 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201658 Tayside NHS Board continuing care Not upheld, recommendations February 2014
201202828 Business Stream leakage Some upheld, recommendations February 2014
201203233 Tayside NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations February 2014
201203644 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201203718 South Lanarkshire Council repairs and maintenance Not upheld, action taken by body to remedy, no recommendations February 2014