New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302270 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | January 2014 |
| 201302331 | West Lothian Council | repairs and maintenance | Upheld, no recommendations | January 2014 |
| 201302349 | Argyll Community Housing Association | repairs and maintenance | Not upheld, recommendations | January 2014 |
| 201302414 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2014 |
| 201302458 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | January 2014 |
| 201302500 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201302609 | Forth Valley NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | January 2014 |
| 201302673 | Fife NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, no recommendations | January 2014 |
| 201302809 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201303043 | Scottish Prison Service | education | Upheld, recommendations | January 2014 |