Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202847 A Dentist in the Lanarkshire NHS Board area clinical treatment/diagnosis Upheld, recommendations March 2013
201202962 Office of the Accountant in Bankruptcy policy/administration Some upheld, recommendations March 2013
201202996 Fife NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013
201203092 Business Stream incorrect billing Some upheld, recommendations March 2013
201203095 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Not upheld, action taken by body to remedy, no recommendations March 2013
201203132 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013
201203152 Scottish Prison Service policy/administration Not upheld, no recommendations March 2013
201203175 West Dunbartonshire Council policy/administration Not upheld, no recommendations March 2013
201203296 Scottish Prison Service visits Some upheld, recommendations March 2013
201203437 Dundee City Council policy/administration Not upheld, no recommendations March 2013