Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200145 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201200160 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201200240 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations December 2012
201200259 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2012
201200268 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2012
201200269 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations December 2012
201200308 Lothian NHS Board - Acute Division clinical treatment/diagnosis Not upheld, no recommendations December 2012
201200326 Falkirk Council capital works, renovation, central heating, double glazing, etc Some upheld, recommendations December 2012
201200327 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201200333 Falkirk Council finance - rent Not upheld, action taken by body to remedy, no recommendations December 2012