Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100716 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Some upheld, no recommendations January 2012
201100726 Borders NHS Board Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations January 2012
201100784 A Medical Practice, Highland NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations January 2012
201100807 Scottish Prison Service Personal Property Not upheld, recommendations January 2012
201100847 A Medical Practice, Forth Valley NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100886 Perth and Kinross Council Policy/administration Some upheld, action taken by body to remedy, recommendations January 2012
201100948 Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201100962 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, no recommendations January 2012
201101077 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Upheld, recommendations January 2012
201101105 The City of Edinburgh Council Parks, outdoor centres and facilities Not upheld, no recommendations January 2012