Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101383 Scottish Prison Service Progression Not upheld, no recommendations November 2011
201101523 Lothian NHS Board Policy/administration, communication Not upheld, action taken by body to remedy, no recommendations November 2011
200904203 East Ayrshire Council building standards Not upheld, no recommendations October 2011
201001246 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201001292 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201001709 Perth and Kinross Council parks; outdoor centres and facilities Upheld, recommendations October 2011
201002285 Argyll and Bute Council handling of application (complaints by opponents) Not upheld, no recommendations October 2011
201002384 Comhairle nan Eilean Siar handling of application (complaints by opponents) Some upheld, no recommendations October 2011
201002493 Dundee City Council housing statutory repair notices, HAA areas and demolition orders Not upheld, no recommendations October 2011
201002672 University of Strathclyde academic appeal; exam results; degree classification Not upheld, no recommendations October 2011