Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100793 Scottish Prison Service other Upheld, action taken by body to remedy, no recommendations September 2011
201100846 South Ayrshire Council policy/administration Not upheld, no recommendations September 2011
201101167 Clyde Valley Housing Association Ltd applications, allocations, transfers Not upheld, no recommendations September 2011
201000815 Glasgow Caledonian University Complaints handling Not upheld, no recommendations August 2011
201000844 Fife NHS Board Policy/administration, child protection Upheld, recommendations August 2011
201001270 Lothian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201001310 Fife NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201001927 Fife NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations August 2011
201002440 Forth Valley NHS Board Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, recommendations August 2011
201002571 A Medical Practice, Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Upheld, recommendations August 2011