New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706633 | North Lanarkshire Council | road authority as developer / road alterations | Upheld, recommendations | July 2019 |
| 201706761 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201707509 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2019 |
| 201707842 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201707958 | South Ayrshire Council | policy / administration | Not upheld, no recommendations | July 2019 |
| 201708038 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201708155 | An NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | July 2019 |
| 201708448 | North Lanarkshire Health and Social Care Partnership | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | July 2019 |
| 201708489 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201709295 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |