New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803829 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201804281 | A Medical Practice in an NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201804659 | A Dentist in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201804942 | Inverclyde Council | parking | Not upheld, no recommendations | July 2019 |
| 201805111 | Perth and Kinross Council | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2019 |
| 201805252 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2019 |
| 201805359 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201805594 | Care Inspectorate | regulation of care | Not upheld, no recommendations | July 2019 |
| 201805986 | The City of Edinburgh Council | policy / administration | Not upheld, no recommendations | July 2019 |
| 201806323 | Glasgow City Council | policy / administration | Upheld, recommendations | July 2019 |