New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805210 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805245 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805988 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201806073 | Dumfries and Galloway Council | child services and family support | Upheld, recommendations | June 2019 |
| 201806265 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | June 2019 |
| 201806748 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201807147 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201807926 | Heriot-Watt University | academic appeal / exam results / degree classification | Upheld, recommendations | June 2019 |
| 201807981 | Fife Health and Social Care Partnership | nurses / nursing care | Not upheld, no recommendations | June 2019 |
| 201808445 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |