New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701429 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701484 East Dunbartonshire Council rent and/or service charges Not upheld, no recommendations August 2018
201701694 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701697 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701763 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701774 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201702192 A Medical Practice in an NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2018
201702224 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2018
201702309 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201702515 Lanarkshire NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations August 2018