New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706195 | Business Stream | policy / administration | Some upheld, recommendations | August 2018 |
| 201706293 | River Clyde Homes | repairs and maintenance | Resolved, no recommendations | August 2018 |
| 201706392 | Fife Council | policy / administration | Upheld, recommendations | August 2018 |
| 201706577 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | August 2018 |
| 201706652 | The City of Edinburgh Council | policy / administration | Some upheld, recommendations | August 2018 |
| 201706941 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Not duly made or withdrawn, no recommendations | August 2018 |
| 201706962 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201707293 | Spire View Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2018 |
| 201708134 | Glasgow City Council | public health & civic government acts - nuisances / problems in/around buildings | Upheld, recommendations | August 2018 |
| 201708346 | Scottish Prison Service | clothing | Not upheld, no recommendations | August 2018 |