New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703572 | The Moray Council | policy / administration | Not upheld, no recommendations | May 2018 |
| 201703718 | A Medical Practice in the Forth Valey NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201704019 | Fife NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |
| 201704020 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201704189 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704285 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704498 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704503 | West Lothian Council | nursery and pre-school | Upheld, recommendations | May 2018 |
| 201704912 | Scottish Ambulance Service | clinical treatmet / diagnosis | Not upheld, no recommendations | May 2018 |
| 201704913 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |