New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705112 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201705177 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201705277 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2018 |
| 201705356 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201705605 | Lothian NHS Board - Acute Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | May 2018 |
| 201705806 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | May 2018 |
| 201705963 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201706382 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201706469 | Borders NHS Board | policy / administration | Not upheld, no recommendations | May 2018 |
| 201706553 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |