New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202467 | Scottish Water | water quality | Not upheld, recommendations | July 2014 |
| 201202580 | North Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | July 2014 |
| 201204299 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201204846 | Care Inspectorate | policy/administration | Not upheld, no recommendations | July 2014 |
| 201300363 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201300540 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201300630 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201300636 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | July 2014 |
| 201300641 | University of Glasgow | academic appeal/exam results/degree classification | Not upheld, no recommendations | July 2014 |
| 201300652 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |