New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302765 | Business Stream | incorrect billing | Upheld, no recommendations | July 2014 |
| 201302861 | Fife Council | estate management, open space & environment work | Upheld, recommendations | July 2014 |
| 201302916 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | July 2014 |
| 201302924 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | July 2014 |
| 201303016 | Business Stream | charging method / calculation | Upheld, recommendations | July 2014 |
| 201303031 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303059 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303223 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |
| 201303231 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2014 |
| 201303232 | The City of Edinburgh Council | rights of way and public footpaths | Not upheld, recommendations | July 2014 |