Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201904615 | A Dentist in the Highland NHS Board area | Clinical treatment / Diagnosis | Not upheld, no recommendations | September 2021 |
| 201904735 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 201905097 | Glasgow School of Art | Teaching and supervision | Some upheld, recommendations | September 2021 |
| 201905253 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201905950 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 201907317 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201907915 | Glasgow City Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Not duly made or withdrawn, no recommendations | September 2021 |
| 201908784 | Dumfries and Galloway Council | Child services and family support | Upheld, recommendations | September 2021 |
| 201910147 | A Medical Practice in the Lothian NHS Board area | Lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | September 2021 |
| 201910632 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |