Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001911 | Dumfries and Galloway Council | Kinship care | Resolved, no recommendations | September 2021 |
| 202003058 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 202003904 | West Dunbartonshire Council | Secondary School | Not upheld, no recommendations | September 2021 |
| 202003940 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007590 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 202007689 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007782 | NHS 24 | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201902069 | Scottish Borders Council | Communication / staff attitude | Upheld, recommendations | August 2021 |
| 201902674 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201903973 | East Renfrewshire Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | August 2021 |