New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201486 | Glasgow Housing Association Ltd | complaints handling | Not upheld, no recommendations | November 2012 |
| 201201551 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |
| 201201577 | Renfrewshire Council | licensing - other | Not upheld, no recommendations | November 2012 |
| 201201596 | Scottish Prison Service | earnings | Not upheld, no recommendations | November 2012 |
| 201201814 | Scottish Prison Service | work (in prison) | No decision reached | November 2012 |
| 201202059 | Forth Valley NHS Board | complaints handling | No decision reached | November 2012 |
| 201202153 | Dundee City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201202531 | The Golden Jubilee National Hospital | clinical treatment / diagnosis | Some upheld, recommendations | November 2012 |
| 201002396 | A Council | policy/administration | Upheld, recommendations | October 2012 |
| 201002747 | The Golden Jubilee National Hospital | clinical treatment; diagnosis | Not upheld, recommendations | October 2012 |