New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200357 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200369 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | November 2012 |
| 201200455 | Fife Council | parking | Not upheld, no recommendations | November 2012 |
| 201200506 | Business Stream Ltd | leakage | Not upheld, no recommendations | November 2012 |
| 201200735 | Lanarkshire NHS Board | complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200842 | Aberdeen City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |
| 201200850 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201201081 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | November 2012 |
| 201201405 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | November 2012 |
| 201201469 | Scottish Prison Service | earnings | November 2012 |