New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809073 | Kingdom Housing Association Ltd | Repairs and maintenance | Not upheld, no recommendations | June 2021 |
| 201810642 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 201811056 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2021 |
| 201900081 | Fife Council | Child services and family support | Some upheld, recommendations | June 2021 |
| 201900247 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2021 |
| 201901592 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201901597 | Scottish Borders Council | Child services and family support | Not upheld, no recommendations | June 2021 |
| 201901728 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Record keeping | Some upheld, no recommendations | June 2021 |
| 201901733 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 201904012 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | June 2021 |