Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005520 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | August 2021 |
| 202005528 | Lanarkshire NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | August 2021 |
| 202005915 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 202006020 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 202006727 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201705735 | Glasgow City Health and Social Care Partnership | Policy / administration | Not upheld, no recommendations | July 2021 |
| 201806006 | Business Stream | Incorrect billing | Resolved, recommendations | July 2021 |
| 201808455 | East Renfrewshire Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Upheld, recommendations | July 2021 |
| 201810016 | East Ayrshire Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | July 2021 |
| 201901415 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |