New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003870 Scottish Prison Service sentence planning, recall to custody Not upheld, action taken by body to remedy, no recommendations September 2011
201003944 Scottish Prison Service complaints handling Not upheld, no recommendations September 2011
201004022 Scottish Prison Service sentence planning Not upheld, no recommendations September 2011
201004133 Scottish Prison Service progression Not upheld, no recommendations September 2011
201004208 Ayrshire and Arran NHS Board policy/administration Not upheld, no recommendations September 2011
201004316 South Lanarkshire Council parking Not upheld, no recommendations September 2011
201004418 Scottish Prison Service prison sentence management, progression Not upheld, action taken by body to remedy, no recommendations September 2011
201004650 East Renfrewshire Council maintenance and repair of roads Not upheld, no recommendations September 2011
201004665 Fife Council policy/administration Not upheld, no recommendations September 2011
201004740 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2011