New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002895 West Lothian Council Modification of stock for disabled Not upheld, action taken by body to remedy, no recommendations August 2011
201003442 Glasgow City Council Trading Standards Upheld, recommendations August 2011
201003446 A Medical Practice, Lothian NHS Board Nurses / Nursing Care Not upheld, no recommendations August 2011
201003470 The City of Edinburgh Council Statutory Notices Upheld, recommendations August 2011
201003485 Grampian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2011
201003502 Perth and Kinross Council Handling of application (complaints by opponents) Some upheld, recommendations August 2011
201003593 A Medical Practice, Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201003755 Lothian Valuation Joint Board Policy/administration Not upheld, no recommendations August 2011
201003787 West Dunbartonshire Council Claims for damage, injury, loss Not upheld, no recommendations August 2011
201003821 Grampian NHS Board Policy/administration Some upheld, action taken by body to remedy, no recommendations August 2011