New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004067 Fife Council renovation; central heating; disturbance allowance Not upheld, no recommendations June 2011
201004145 The City of Edinburgh Council property management; complaints handling Not upheld, no recommendations June 2011
201004170 A medical practice, Greater Glasgow and Clyde NHS Board appointments; staff attitude Complaint withdrawn June 2011
201004174 Scottish Prison Service prisoner progression Not upheld, no recommendations June 2011
201004313 Dumfries and Galloway Council social work; needs assessment Not upheld, no recommendations June 2011
201004317 West Lothian Council housing; improvements by tenants Not upheld, no recommendations June 2011
201004419 Scottish Prison Service security; control and progression; substance testing Not upheld, no recommendations June 2011
201004451 Greater Glasgow and Clyde NHS Board policy/administration; waiting lists; appointments Resolved, action taken by body to remedy June 2011
201004486 Scottish Prison Service policy/administration; access to information Upheld, recommendations June 2011
201004487 Scottish Prison Service access to behaviour related programmes Not upheld, no recommendations June 2011