New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004458 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2011 |
| 201004596 | Lanarkshire NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2011 |
| 201004659 | University of Strathclyde | complaints handling | Upheld, recommendations | July 2011 |
| 201004831 | West Lothian Council | Secondary School | Not upheld, no recommendations | July 2011 |
| 201004919 | Scottish Borders Council | Primary School | Not upheld, no recommendations | July 2011 |
| 201004920 | HM Inspectorate of Education | Policy/administration | No decision reached | July 2011 |
| 201004984 | Scottish Prison Service | Policy/Administration | Upheld, action taken by body to remedy, no recommendations | July 2011 |
| 201005069 | Scottish Prison Service | Clothing | Not upheld, no recommendations | July 2011 |
| 201005089 | Lothian NHS Board | Communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, no recommendations | July 2011 |
| 201005150 | Lothian NHS Board | Hotel services - food, laundry etc | Some upheld, no recommendations | July 2011 |