New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 201505349

  • Case ref:
    201505349
  • Date:
    May 2016
  • Body:
    A Dental Practice in the Greater Glasgow and Clyde NHS Board area
  • Sector:
    Health
  • Outcome:
    Resolved, no recommendations
  • Subject:
    policy / administration

Summary

Mr C complained about his dentist's charging policy. However, the complaint was resolved when the dental practice offered to change it. There were therefore no grounds for investigation and we closed the case.

Updated: March 13, 2018