Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 200600085 | North Lanarkshire Council | July 2007 | View PDF |
| 200600429 200601152 | 200600429 & 200601152 Lanarkshire NHS Board and a Medical Practice, Lanarkshire NHS Board | July 2007 | View PDF |
| 200600918 | Fife Council | July 2007 | View PDF |
| 200600946 | The City of Edinburgh Council | July 2007 | View PDF |
| 200600970 | North Lanarkshire Council | July 2007 | View PDF |
| 200601118 | East Lothian Council | July 2007 | View PDF |
| 200601169 | East Lothian Council | July 2007 | View PDF |
| 200601372 200601373 200602604 | The City of Edinburgh Council | July 2007 | View PDF |
| 200601380 | North Lanarkshire Council | July 2007 | View PDF |
| 200601472 | East Lothian Council | July 2007 | View PDF |