Aberdeenshire Council
The complaint concerned the Council's decision to introduce new refuse and recycling procedures. It was alleged that only two weeks notice was given of the changes and that the tone of the literature issued to members of the public was unacceptable. The complainant was also aggrieved that a new waste and recycling centre, upon which the new system depended, was not yet built.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200502227
Updated: December 11, 2018