Aberdeenshire Council
The complaint concerned the Council's decision to introduce new refuse and recycling procedures. It was alleged that only two weeks notice was given of the changes and that the tone of the literature issued to members of the public was unacceptable. The complainant was also aggrieved that a new waste and recycling centre, upon which the new system depended, was not yet built.
Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Investigation Report 200502227
Updated: December 11, 2018