The complaint relates to the sale of land owned by the Council, which subsequently restricted Mr and Mrs C's access to their former home which they rented from the Council. Mr and Mrs C decided to move into another council house but were unhappy that this move affected their discount entitlement and their right to buy the new property.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200500875
Updated: December 11, 2018