Overview
The complainants (Mr and Mrs C) complained that they had been misled into believing that a planning case officer from Loch Lomond and The Trossachs National Park Authority (the Park Authority) would visit them at their home to view the impact of their neighbours' proposed development. This did not happen and they were aggrieved to learn subsequently that consent had been granted by officers under delegated powers.
Specific complaint and conclusion
The complaint which has been investigated is that a planning case officer from the Park Authority failed to visit Mr and Mrs C at their home to discuss their concerns prior to their neighbours' planning application being determined (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.