Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200600182

  • Report no:
    200600182
  • Date:
    November 2006
  • Body:
    Medical Practice, Western Isles NHS Board
  • Sector:
    Health

Overview

On behalf of Mr and Mrs A (the aggrieved), a solicitor (Mr C) complained that their son (Mr B) died as a result of inadequate medical treatment.

Complaints and conclusions

The complaints which have been investigated are that:

  • (a) the GP1 failed to act in a timely manner (not upheld); and
  • (b) MrB received inadequate medical treatment which led to his death (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018