The complainant raised concerns that she repeatedly had to report problems with her property to Hillcrest Housing Association (the Association) before they were dealt with. She complained that she experienced long delays before necessary repairs were carried out.
Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Investigation Report 200503292
Updated: December 11, 2018