The complainant raised concerns that she repeatedly had to report problems with her property to Hillcrest Housing Association (the Association) before they were dealt with. She complained that she experienced long delays before necessary repairs were carried out.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200503292
Updated: December 11, 2018