The complainant raised concerns that she repeatedly had to report problems with her property to Hillcrest Housing Association (the Association) before they were dealt with. She complained that she experienced long delays before necessary repairs were carried out.
Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Investigation Report 200503292
Updated: December 11, 2018