Overview
The complainant raised a number of concerns over the handling of his stepson's application for Housing and Council Tax Benefit. Issues relating to the subsequent handling of the complaint by The City of Edinburgh Council were also raised as complaints.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) adequacy of the explanation by Council staff for the failure to respond to the complaint (not upheld);
- (b) adequacy of explanation by staff regarding failure to process Request for Review (not upheld);
- (c) the investigation of the complaint (not upheld); and
- (d) contradictory nature of information provided regarding Housing Benefit application (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.