The complainant (Mr C) raised a number of concerns regarding the costs in remittance invoices of landscaping works, mistakes in invoices and the quality of information supplied by Thenew Housing Association (the Association).
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200501998
Updated: December 11, 2018