Overview
Mr C raised a number of concerns about his experience as a student with the University of Paisley as part of their collaboration with a Greek institution. He complained that the facilities in Greece were inadequate; his supervision was affected when he was given a supervisor based in Paisley; there were problems with the finance office, which meant he was unable to access online support for six months; and there were delays in responding to his complaints.
Specific Complaints and Conclusions
The complaints which have been investigated are:
- (a) there was a lack of support services for students based in Greece (not upheld);
- (b) the problems with the finance office led to him being unable to access online services for six months (not upheld);
- (c) the replacement of his supervisor with a moderator based at Paisley affected the quality of supervision available to him (not upheld); and
- (d) there were delays in dealing with Mr C's academic appeal and subsequent complaints (not upheld).
Redress and Recommendations
The Ombudsman has no recommendations to make.