The complaint concerned whether it was appropriate for a patient (Mr C) to be left sitting in a chair unattended in view of his medical condition and as a result he sustained a fall. The complainant was also concerned that it was the patient who advised her that a fall had occurred, rather than nursing or medical staff.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200500778
Updated: December 11, 2018