The complainant was unhappy at the length of time it took a hospital to inform her late husband's GP of his death. She was further aggrieved that the hospital sent, some months later, an appointment card for her late husband.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200502722
Updated: December 11, 2018