Overview
The complainant (Mr C) raised a concern that staff at Aberdeen Royal Infirmary (the Hospital) had failed to remove a wound drain before he was discharged on 14 April 2005 following an operation and the length of time it took for his complaint to be investigated.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) staff failed to ensure the wound drain was removed prior to discharge (upheld); and
- (b) there was inadequate complaints handling (upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.