Overview
The complainant (Mrs C) raised a number of concerns about the treatment her late father (Mr A) received at the Royal Alexandra Hospital, Paisley (the Hospital) from 2 July 2005 to 11 July 2005. This included whether it was appropriate for staff to prescribe oral rather than intravenous antibiotics and whether account was taken of Mr A's pre-existing medical condition prior to the hospital admission.
Specific complaint and conclusion
The complaint which has been investigated is that Mr A was provided with inadequate treatment and staff failed to take into account his pre-existing medical condition (partially upheld).
Redress and recommendation
The Ombudsman recommends that the Board consider the development of Board-wide bereavement guidance and inform her of the outcome of the audit of nursing records.
The Board have accepted the recommendations and will act on them accordingly.